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"By far the best dealership we have ever dealt with."
We have just returned from a 2000 mile trip in our new Breeze. It went without any hitches thanks to the wonderful care of your service manager Mark and the other players in our averted disaster.
In case any of you could forget, we lost all of our coolant a couple of days before we were supposed to leave for our trip. We contacted Mark and he immediately took action. He contacted Tiffin who contacted Kenworth and within hours we had a service visit set up. The Kenworth mechanic was here the following day, by Tiffin's instruction. and despite the difficulty of working in our garage, he persisted and got us on the road. He was so very nice and informed me every inch of the way what he found and what he was doing.
As it turns out, the problem was more complicated than we had anticipated and a part had to be ordered. Everyone understood the urgency due our plans to leave, and once more, Kings, Tiffin and Kenworth with precision teamwork, got the part and 2 mechanics were dispatched to us one more time on the day we were to leave.
They worked diligently and never wavered in their determination even when the part didn't fit and they had to make adjustments to it. They could have easily given up at that point, but again they persisted.
Bottom line, on the appointed day (for us to leave) the RV was fixed and we were on the road only a few hours off schedule. The mechanics even refused a cash bonus for their above and beyond services, stating that they were on the clock and would not accept additional reward.
As I mentioned earlier, the Breeze performed beautifully on the road and all repairs held.
We are very grateful to all of the players in this and want to say a large thank you to Mark, Kyle (and his cohort) and Tiffin. You all were wonderful and we appreciate you. We were loyal to Kings before this incident and now are even more so. We also gained respect for Kenworth and especially for Tiffin. You stood squarely behind your product with no quibbling. We wish all companies were as easy to deal with. We will never buy another (RV) product again; Tiffin is by any measure the best!!
We love our Tiffin Breeze (Amelia) and, we love Kings and Kenworth too!! Thanks you so very much to ALL of you.
Dear Service Dept.,
We just wanted to thank you for the great service we had last week. We’ve had our 2006 Discovery to two other dealers for repair but Kings Campers finally solved the problem the others couldn’t. We now have hot water when we take a shower. We highly recommend Kings Campers to anyone who wants great service.
Dear Mr. Graber:
I am writing this correspondence to tell you about one of your dealers and the exceptional way they represent your product. In early 2010 I purchased an Open Range fifth wheel from another Wisconsin dealer. Early problems with warranty issues with that dealer caused me to turn to King's Campers in Wausau, WI for help in resolving problems with the unit. Even though I did not buy my unit from King's, they treated me as if I had, providing exceptional service and assistance over the period of time that my various warranty issues were addressed.
Having had dealings with King's Campers in the past, I knew about their product knowledge, exceptional service department and commitment to customer satisfaction. My belief in King's abilities was further reinforced by the way they handled my issues. I cannot say enough about their willingness to resolve every issue, quality of their workmanship, the thoroughness of their effort.
No doubt you have a short list of dealers who you know represent Open Range products in the finest ways possible and King's Campers should be on the top of this list. Be thankful and appreciative for having them affiliated with you. I certainly am.
King's Campers is happy to serve you during the following fall business hours:
|Monday thru Friday:||9AM - 5:00PM|
|Saturday:||9AM - 1:00PM|
A member of our Sales Team is available to meet with you "after hours" with a scheduled appointment.
|Monday thru Friday:||8AM - 5:00PM|
|Saturday:||9AM - 1PM|
We service all makes and models. Please call ahead to schedule service.
King's Campers is proud to offer you a free no-obligation quote for an extended service plan from XtraRide.
Extended Service Plans help cover the costs of unforeseen repairs and breakdowns.
Exclusively endorsed by the U.S. Recreation Vehicle Dealers Association (RVDA) since 1992 and endorsed by several state associations, XtraRide is your quality source for traveling with peace of mind.
Please contact us for more information.
Our mission is to be the best RV Dealer in the hearts and minds of our customers and suppliers. Our purpose is to deliver RV sales and services that far exceed customer expectation. We strive every day to set the standard in customer service excellence. We will achieve this by focusing on finding, and providing, solutions to improve the RV lifestyle through continuing education and listening to those who will teach us the most: our customers.