King’s Campers Earns 2010 Circle of Excellence Award

from Winnebago Industries, Inc.

6/3/2010
King’s Campers of 5507 Lilac Ave, Wausau has been recognized as a 2010 Circle of Excellence winner by Winnebago Industries, Inc. To be honored as a Circle of Excellence dealer, King’s Campers excelled in customer satisfaction.

Winnebago Industries established the industry’s first dealer excellence program in 1986 in order to recognize select dealers for excellence in customer satisfaction. This year, 109 dealers were honored with the Circle of Excellence award in recognition of their excellence in customer satisfaction as it relates to the customers’ sales and service experience with the dealer.

“Winnebago Industries is pleased to recognize 109 outstanding dealers with this year’s Circle of Excellence award,” said Winnebago Industries Vice President of Sales and Marketing, Roger Martin. “Dealerships earning this award have proven their commitment to providing customers with a total RV experience – knowledgeable sales personnel, qualified service technicians, and quality warranty and after-market service support. For RVers, that attention to detail and care is important and is key to establishing the highest levels of customer satisfaction.”

Circle of Excellence scoring is determined by rating dealers in four categories:
  • A Purchase and Delivery Satisfaction study, which is direct customer feedback after the purchase of a motor home.
  • A Customer Satisfaction Study which surveys customers six months after their purchase.
  • A Sales and Marketing Assessment that evaluates a dealership’s sales, market share, stocking levels and participation in product training, and the Winnebago Itasca Travelers Club (WIT).
  • A Service Parts Assessment that evaluates a dealership’s warranty/parts, service training and certified technicians, and traveling customer care.
Dealerships earning the coveted Circle of Excellence status received an award featuring three concentric circles that symbolize the interconnected relationship between the customer, dealer, and Winnebago Industries.

King’s Campers carries the Winnebago® line of motor homes from Winnebago Industries.

Winnebago Industries, Inc. is the leading U.S. manufacturer of motor homes, self contained recreation vehicles used primarily in leisure travel and outdoor recreation activities. The Company builds quality motor homes under the Winnebago®, Itasca®, and Era® brand names with state-of-the-art computer-aided design and manufacturing systems on automotive-styled assembly lines.

King’s Campers has been locally owned and operated since 1990 and is the North Central Area’s leader in RV sales and service. King’s Campers sells KZ, Forest River, Open Range, Tiffin, and Winnebago, and services all RV makes and models.